IT Support

Confidential Company

Provide first-line technical support via phone, email, and chat, ensuring quick resolution of user issues across various platforms.

Diagnose and troubleshoot hardware and software problems, utilizing remote access tools to expedite solutions without on-site visits.

Manage user accounts, permissions, and access rights in accordance with company policies, ensuring data security and compliance.

Assist in the setup and configuration of new hardware and software, ensuring users are equipped with the necessary tools to perform their duties.

Troubleshooting hardware, software, and network problems.

Hardware and Software Maintenance Install, configure, and maintain computer hardware and software. This includes upgrading systems, applying patches and updates, and ensuring equipment is in good working order.

Network Management and maintain the organization's network infrastructure, including routers, switches, firewalls, and wireless access points. Ensure network security and monitor for any anomalies or potential threats.

Data Backup and Recovery. Implement data backup and recovery solutions to safeguard critical organizational data. Test and verify backups to ensure data integrity.

Implement and enforce IT security policies and procedures to protect against data breaches, malware, and unauthorized access. Stay current on security threats and best practices.

Train end-users on IT best practices, security protocols, and the proper use of hardware and software tools.

Assess IT needs and recommend hardware and software purchases. Negotiate with vendors and manage procurement processes.

Maintain documentation of IT systems, configurations