IT Support DALIL INFORMATION TECHNOLOGY

Posted 30+ days ago

Experience

3 - 5 Years

Monthly Salary

AED 5,000 - 7,000 ($1,351 - $1,891)

Job Location

Irbid, Other - Jordan

Education

Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers)

Nationality

Jordanian, Any Arab National

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Provide day-to-day technical support to end users for hardware, software, and network related issues.

  • Troubleshoot and resolve issues related to desktops, laptops, printers, scanners, and other IT equipment.

  • Install, configure, and maintain Windows operating systems and standard business applications.

  • Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.

  • Create, modify, and manage user accounts, email accounts, and access permissions.

  • Perform basic network troubleshooting (LAN, Wi-Fi, IP addressing, connectivity issues).

  • Assist with setup and maintenance of network devices such as switches, access points, and routers .

  • Handle IT onboarding and offboarding tasks (device setup, account creation, access removal).

  • Monitor system performance and report issues proactively.

  • Apply system updates, patches, antivirus updates, and basic security configurations.

  • Maintain IT assets inventory and update documentation regularly.

  • Log, track, and follow up on IT support tickets until resolution.

  • Coordinate with vendors and external support providers when required.

  • Follow IT policies, procedures, and security guidelines.

  • Support meeting rooms, video conferencing systems, and office IT setups.

  • Provide basic user training and guidance when needed.

  • Serve as the primary point of contact for all IT support requests through the ManageEngine Helpdesk portal.

  • Fully manage the helpdesk ticket lifecycle in ManageEngine (logging, prioritizing, updating, resolving, and closing tickets).

  • Ensure all tickets are handled in accordance with defined SLAs and internal IT procedures.

Desired Candidate Profile

  • Diploma or Bachelor’s degree in Information Technology or a related field.

  • Minimum 3+ years of hands-on experience in an IT Support or Helpdesk role.

  • Strong experience using ManageEngine Helpdesk for ticket management and reporting.

  • Good knowledge of Windows OS and Microsoft 365.

  • Basic understanding of networking fundamentals.

  • Strong troubleshooting, time management, and communication skills.

  • Ability to handle multiple tickets and work under pressure.

  • English proficiency (written and spoken) is required.

Only shortlisted candidates will be contacted.

#WeAreHiring #ITSupport #IT Careers #Irbid #Jordan #CompanyHiring #CareerOpportunity #GCCJobs #UAEJobs #DalilJordan #DalilTech

Data Protection & Privacy Statement

By applying for this role, you consent to the collection and processing of your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 (PDPL). Your information will be used only for recruitment purposes, kept secure, and retained only as long as necessary. You may request access, correction, or deletion of your data at any time by contacting our HR Department. Your data will not be shared with third parties except where required for recruitment and with appropriate safeguards.

Employment Type

    Full Time

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • Systems Support Engineer
  • IT Technician
  • Technical Support Specialist
  • Help Desk
  • Network Support Specialist

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DALIL INFORMATION TECHNOLOGY

Dalil is a leading provider of cutting-edge technology solutions, specializing in secure identification, border management, national security, and digital transformation. With a commitment to innovation, efficiency, and reliability, we deliver fully integrated solutions that empower governments, enterprises, and institutions to streamline operations, enhance security, and drive progress. What sets Dalil apart is our end-to-end expertise. Unlike traditional system integrators, we design, develop, and manufacture all hardware and software in-house. This holistic approach eliminates compatibility issues, speeds up deployment, and ensures seamless integration—enabling tailored solutions without delays or inefficiencies. Our portfolio spans biometric identification, advanced surveillance, digital governance, and IT infrastructure management. With a flexible technology framework, we deliver scalable, future-ready solutions that grow with the needs of modern nations and enterprises.

Read More

Ruth Tolibas - HR

Link Investment LLC Building Mohammed Bin Zayed City, Abu Dhabi, United Arab Emirates (UAE)

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