IT Support Officer - UAE National YOSH HOSPITALITY LLC OPC

Posted on 11 Mar

Experience

3 - 8 Years

Job Location

Abu Dhabi - United Arab Emirates (UAE)

Education

Bachelors in Computer Application(Computers), MBA/PG Diploma in Business Mgmt(Information Technology)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Technical Support

    • Provide first-line technical support to employees across all company entities (onsite and remote).

    • Act as the primary point of contact for IT support requests.

    • Troubleshoot and resolve issues related to:

      • Hardware

      • Software

      • Network connectivity

      • System access

    Systems & Infrastructure Support

    • Manage user accounts and permissions in Microsoft 365 and SharePoint.

    • Set up and configure:

      • Laptops

      • Desktops

      • Mobile devices

    • Support meeting room technologies and video conferencing systems.

    IT Operations

    • Monitor and maintain IT asset inventory.

    • Maintain documentation of:

      • IT support activities

      • Issue resolutions

      • Equipment records

    • Conduct routine system and network checks.

    Projects & Technology Initiatives

    • Support rollout of new systems, software, and infrastructure projects.

    • Assist the Senior Manager, Technology with technology implementation.

    • Identify recurring issues and suggest improvements.

    Onsite Support

    • Conduct periodic visits to other company locations to provide IT assistance.

    • Ensure minimal downtime and operational continuity.

    Governance & Compliance

    • Follow company IT governance, security, and data protection standards.

    • Ensure support requests are logged and documented according to service standards.

Desired Candidate Profile

  • Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.

  • Strong understanding of Windows environments, Microsoft 365, and common enterprise applications.

  • Excellent communication and problem-solving skills, with a focus on customer service.

  • Additional IT certifications such as CompTIA A+ or ITIL Foundation are an advantage.

Minimum Experience

  • 3+ years of experience in an IT support or helpdesk role.

  • Strong technical proficiency with Windows, Microsoft 365, network troubleshooting, and enterprise applications.

  • Excellent communication, problem-solving, and interpersonal skills.

  • Customer-service mindset — approachable, patient, and solution-focused.

  • Willingness to travel between company sites as required.

  • Curiosity and e

Employment Type

    Full Time

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • IT Software

Keywords

  • Help Desk
  • User Support
  • Hardware Maintenance
  • IT Support Specialist
  • IT Technician
  • System Administration
  • Troubleshooting
  • Network Support Technician

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YOSH HOSPITALITY LLC OPC

Welcome to YOSH, a recruitment site specifically set up to attract and match candidates for luxury services. If you’re an exceptional professional seeking to elevate your career, you’ve come to the right place. We connect top talent like you with prestigious opportunities that match your skills and aspirations. Our dedicated team is here to support you in every step of the way, offering personalized guidance to help you find your ideal role in opportunities within our world of high-end services. Connect with us to discover opportunities that may align with your career aspirations.

Read More

Sheilqa Vida Malalvam - NA

Abu Dhabi United Arab Emirates, Abu Dhabi, United Arab Emirates (UAE)

https://www.careers.yosh.ae

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