Job Description

Roles & Responsibilities

Key Responsibilities:

-Diagnoses & resolves technical hardware and software issues.

-Support all the site(s) IT activities and the local IT site operations.

-Install, configure, troubleshoot computers, mobile devices (IOS and Android).

-End to end knowledge on IOS and Android Features and supporting skills.

-Installs, configures maintains printers, copiers, AV systems, Meeting room equipment, Microsoft Teams, Zoom clients.

-Configures official email via internet on mobile phone devices.

-Perform periodic patch management for all computers and fix if any errors.

-Ensures business related software applications are installed and updated timely.

-Requests, follows-up, configures, operates and monitors site internet connection.

-Implement corporate polices in the site and escalate in case of any conflicts.

-Good in ITIL Process knowledge and provide the end user support within SLA and criticality.

-Performs other duties as required.

-Safeguard AMICO Information s as per Information protection requirement.

-Report an Information Security incident timely manner and take action as per IT Security team recommendation.

-Support implementing IT Infrastructure and Security products and its compliance.

-Participate and support an information security awareness, training and educational activities, Participate and support an information security risk assessments and controls selection activities , Participate and support an Information security audits and remediation.

-Participate and support relating to contingency planning, business continuity management and IT disaster recovery in conjunction with relevant functions and third parties.

-Comply with IT Policies (Governance and IT Security) and comply with all applicable system and security controls /Clause and LAWs.

-Prioritize Information security activities and ensure it is part of day to day responsibilities.

IT Support Specialist AMICO Group