IT Support Technician

Confidential Company

Employer Active

Posted 1 hrs ago

Experience

3 - 7 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Diploma(Computers), Bachelors in Computer Application(Computers), Bachelor of Science(Computers)

Nationality

Indian, Pakistani, Sri Lankan

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Provide first-level technical support to end-users, diagnosing and resolving hardware, software, and network issues promptly.
  • Install, configure, and maintain computer hardware, operating systems, and software applications, ensuring optimal performance.
  • Troubleshoot network connectivity problems, including LAN, WAN, and wireless networks, to maintain seamless access.
  • Manage user accounts, permissions, and access rights within the Active Directory or other relevant systems.
  • Respond to and resolve IT support tickets, documenting all issues and resolutions in the ticketing system.
  • Assist with the setup and configuration of new employee workstations, ensuring a smooth onboarding experience.
  • Monitor system performance and proactively identify and address potential issues to prevent downtime.
  • Perform regular backups of data and systems to ensure data integrity and business continuity.
  • Provide support for mobile devices, including smartphones and tablets, ensuring proper configuration and functionality.
  • Stay up-to-date with the latest IT trends and technologies to provide informed support and recommendations.
  • Troubleshooting network, printer, CCTC ,windows and managing day to day work.

Desired Candidate Profile

  • Has experience in the IT industry, with 1-3 years of hands-on experience in a support role, demonstrating practical application.
  • Demonstrates proficiency in Windows and macOS operating systems, along with troubleshooting and configuration skills.
  • Exhibits strong networking skills, including understanding of TCP/IP, DNS, DHCP, and basic network troubleshooting.
  • Possesses a High School Diploma or equivalent; an Associate's or Bachelor's degree in IT or a related field is preferred.
  • Demonstrates strong problem-solving abilities and the capacity to think critically and resolve complex issues.
  • Exhibits a proactive and detail-oriented approach, with a strong ability to prioritize tasks and manage time effectively.
  • Possesses excellent communication and interpersonal skills, enabling effective interaction with end-users.
  • Requires English language proficiency, with strong written and verbal communication skills for clear and concise documentation.
  • Shows a willingness to learn and adapt to new technologies and challenges, demonstrating a growth mindset.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • IT Support Specialist
  • Technical Support Analyst
  • IT Technician

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Confidential Company