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Experience
3 - 5 Years
Job Location
Education
Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers), Master of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
A new indoor family entertainment centre launching in Al Quoz is seeking a hands-on IT & Systems Specialist to manage and maintain the full technology infrastructure of the facility.
This role is responsible for ensuring reliable network performance, secure surveillance systems, seamless audio-visual experiences, and smooth operation of all business software platforms.
Key Responsibilities
Network & WiFi Infrastructure
o Manage firewall, switches and structured network systems
o Maintain secure separation of guest WiFi, staff network, POS and CCTV systems
o Monitor bandwidth usage and troubleshoot connectivity issues
o Coordinate with ISP providers
CCTV & Security Systems
o Oversee CCTV cameras and NVR systems
o Ensure compliance with Dubai/SIRA requirements
o Maintain recording backups and uptime
o Coordinate maintenance with vendors
Sound & Projection Systems
o Manage zoned audio systems (play area, party rooms, F&B, immersive room)
o Troubleshoot amplifiers, speakers and media systems
o Maintain projection systems and immersive room equipment
o Support licensed background music platforms
POS & Business Software
o Support POS terminals, payment devices and booking systems
o Maintain CRM and operational software
o Troubleshoot hardware (printers, scanners, tablets)
o Ensure data backups and system reliability
Microsoft 365 & IT Security
o Manage user accounts and permissions
o Maintain email and data security controls
o Implement endpoint protection and firewall monitoring
o Maintain basic disaster recovery and IT SOP documentation
Vendor & License Management
o Coordinate with IT, AV, CCTV and software vendors
o Track annual licenses and service contracts
o Support system upgrades and renewals
Desired Candidate Profile
Requirements
3–5 years of IT systems experience
Strong networking and firewall knowledge
Experience with CCTV and AV systems
Familiarity with POS and business software platforms
Strong troubleshooting and problem-solving skills
Understanding of IT security best practices
Preferred
Experience in hospitality, retail, leisure or entertainment environments
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- IT Support Specialist
- System Administration
- IT Infrastructure
- Computer Systems Specialist
- Hardware & Software Installation
- IT Operations Specialist
- Technical Support
- Technical Support Engineer
- IT Systems Administrator
- Network Administration
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