IT Technical Support
TRANSMAR
Posted on 27 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Duties & Responsibilities:
- Set a backup plan for all users data and all systems data regularly.
- Search for the most updated releases to maintain up-to-date software & data file security.
- Participate in the implementation of new systems when required.
- Monitor and report system performance for all internal clients.
- Responsible for the company surveillance system monitoring and maintenance on a weekly basis.
- Manage IT hardware assets and accessories procurement upon request.
- Participate in the installation and upgrading of all software, hardware, cabling, terminals, and networking to meet users needs.
Customer Service:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware through standard help desk procedures upon request.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Follow up with Employees to ensure the issue has been resolved.
- Run a preventive maintenance plan for all computer users.
- Track and route problems, requests, and document resolutions in FAQs knowledgebase.
- Educate employees on all company practices related to cyber security through the awareness sessions done quarterly or as agreed with the Dept. Head.
Desired Candidate Profile
Requirements & Qualifications:
- 2-4 years of experience in the IT field in similar posts.
- Bachelor s degree in engineering, Computer Science, etc.
- Network Plus certificate.
- MS SQL knowledge is a plus.
- Knowledge of MS Office, with a particular focus on MS Excel.
- Network Fundamentals.
- Windows Servers 2008 or later versions and clients (MS Windows 8 and later versions).
- Surveillance systems (DVR Cameras Access Doors).
- MS Services -Networks MCSE (Microsoft Certified System Engineer), Cyber Security.
- Excellent command of written and spoken English.
Company Industry
- Shipping
- Freight
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- IT Technical Support
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