IT Technical Support Specialist

Future Group Translation Services

Key Responsibilities: Technical Support, Systems Maintenance & IT Asset Management

• Respond to user requests for technical assistance (in person, by phone, email, or ticketing system).
• Diagnose and resolve software, hardware, and network issues promptly.
• Manage IT assets, ensuring proper documentation, barcoding, and inventory control.
• Prepare and deliver IT assets for new hires, ensuring asset ownership forms are signed.
• Maintain valid backups for machines connected to production lines.
• Coordinate IT consumables procurement, ensuring the best quality and pricing.
• Escalate recurring or critical issues and report them to the IT Manager.
• Support in annual budgeting and IT stock availability checks.
• Stay up-to-date with system updates, configurations, and technology changes.

Essential Skills & Qualifications: IT Systems & User Support

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 1-4 years of proven experience as a Service Desk or IT Support Engineer.
• Proficient in diagnosing and resolving hardware and software issues.
• Strong organizational and documentation skills.
• Excellent communication and customer service orientation.
• Proactive, collaborative, and eager to learn and optimize IT processes.
• Fluent in English.

What Success Looks Like in IT Support

• Timely and efficient resolution of user issues, ensuring business continuity.
• Well-maintained IT asset records and accurate tracking systems.
• Seamless collaboration with internal stakeholders and the IT infrastructure team.
• Continuous learning and improvement in IT operations.