IT Technician
Safran Group
Employer Active
Posted 11 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Reporting to the IT Manager, your main responsibilities will include:
- Perform initial installation, update and repair of computer equipment (applications, hardware, telephony) and assist in getting started with installed equipment and software.
- Install the applications (manually following procedures, or via teledistribution) according to a deployment plan and install the updates
- Perform user testing and acceptance testing of IT equipment and monitor equipment performance.
- Helping with the onboarding of installed equipment and software.
- Manage the network-connected IT infrastructure in the CMDB, track stock movements, and ensure data accuracy and reliability.
- Diagnose and resolve computer, network, messaging or telephony incidents, then document detailed and precise technical notes concerning each problem and the measures taken to resolve it.
- Manage the ticket queue, ensuring all tickets are assigned, properly tracked, and processed according to SLAs.
- Workplace safety: Check equipment compliance with standards and take the necessary steps to bring it into compliance. And keep management informed of any identified problems or risks.
- Carry out local infrastructure/network actions at the request of central teams.
- Working closely with other IT service centers to deploy group projects and solutions.
Desired Candidate Profile
You have a Bac +2/3 diploma with an IT component and initial experience of over 3 years in maintenance and user support (maintenance, support, integration)
You have skills in information systems, ITIL culture, and a mastery of the network environment and Windows workstation.
You are independent, rigorous, organized, proactive, possess excellent interpersonal skills, and have a good level of French and English.
Company Industry
- Airlines
- Aviation
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- IT Technician
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