Junior Customer Service Representative
E -Wallet services
Employer Active
Posted 9 hrs ago
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Experience
0 - 2 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Assist users with account setup, troubleshooting login issues, and navigating the wallet platform.
- Provide accurate information about product, services, and policies.
- Escalate complex issues to the senior customer service team or relevant departments.
- Follow up with customers to ensure their issues have been resolved.
- Collaborate with the product and technical teams to communicate common issues or improvement areas.
- Stay updated on company policies, new features, and compliance requirements related to wallet operations.
Desired Candidate Profile
Qualifications & Skills:
- Bachelor s degree in Business Administration, Communications, or related field (preferred but not mandatory).
- 0 2 years of experience in customer service, preferably in fintech, banking, or technology.
- Excellent verbal and written communication skills in English & Arabic French is a plus.
- Strong problem-solving and active listening skills.
- Positive attitude, team player, and customer-first mindset.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Junior Customer Service Representative
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