Junior Employee Experience Specialist RemotePass

About the Role:
As a Junior Employee Experience Specialist, you will play a vital supporting role in ensuring a seamless and positive experience for our globally distributed employees under the Employer of Record (EOR) model. Working closely with senior team members, you ll contribute to onboarding, day-to-day HR support, and offboarding processes while helping to maintain operational excellence and a people-first approach.
This role is perfect for someone early in their HR career who has already gained exposure to EMEA onboarding processes and international mobility topics. You ll work closely with experienced HR professionals, gaining valuable mentorship as you grow into more complex responsibilities.
Responsibilities:
Employee Support
• Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support in the EMEA region.
• Escalate medium- and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed.
• Maintain strong, professional communication with employees to ensure a smooth experience.
Onboarding & Mobility (EMEA Focus)
• Support onboarding workflows for new hires in EMEA, ensuring compliance and coordination with internal teams and external partners.
• Assist with mobility-related coordination (e.g. relocations, document management, employment documentation).
• Ensure onboarding documentation and procedures reflect EMEA-specific requirements.
Administration & Organization
• Manage open tickets, ensuring timely responses and accurate prioritization.
• Keep records up to date across platforms like Monday.com, Dropbox, and HRIS.
• Help organize internal documentation and training resources under the guidance of the EX Manager.
Process Support & Continuous Improvement
• Assist with operational tasks and process execution to ensure smooth daily workflows.
• Identify trends in employee queries and provide input for improving processes and documentation.
• Support EX team projects and initiatives as needed.
Team Alignment & Growth
• Collaborate closely with the Employee Experience team on routine tasks and projects.
• Maintain strong working relationships with cross-functional teams and external stakeholders.
• Receive ongoing mentorship and training to grow in scope and responsibility..
Requirements:
• 2-3years of experience in HR support, onboarding coordination, or employee mobility, preferably with exposure to EMEA markets.
• Familiarity with onboarding processes and employment documentation in international contexts.
• Strong organizational and multitasking skills; attention to detail is a must.
• Excellent written and verbal communication in English.
• Proficiency in using HRIS and collaboration tools (e.g., ticketing systems, Monday.com, Dropbox).
• Comfortable working in a fast-paced, fully remote team.
• A proactive, service-oriented mindset with a genuine interest in people operations and global HR.
Why you will love working with us:
• 20 days PTO
• Opportunity to work on challenging and impactful projects.
• You will be part of a fast-paced and dynamic environment with smart, talented teams where collaboration thrives, and everyone actively supports and uplifts one another.
• We collaborate on cutting-edge products, have ample opportunities to learn new tools, and take ownership of our work with an entrepreneurial mindset.
• Fully remote work