Junior IT Support Specialist Lean Technologies  

Who are we

Lean enables companies to seamlessly connect to their users bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user s bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.

Some of Lean s clients include the likes of Binance, Etisalat Group, Careem, Sarwa, and many more, making it the region s most valuable Open Banking platform. The company has now processed hundreds of millions of dollars, and its products are also connected with hundreds of thousands of accounts. Lean envisions a fully inclusive financial ecosystem that serves everyone, no matter where they bank or live in the MENAP region.

Responsibilities

• Be the first point of contact for IT requests, resolving hardware, software, and account issues quickly and effectively.

• Support and monitor office IT infrastructure, including Wi-Fi, meeting room tech, and security tools.

• Set up and maintain MacBooks, monitors, and other equipment for new hires, ensuring smooth onboarding from day one.

• Assist with MDM, Google Workspace and other core SaaS management.

• Coordinate with local vendors for repairs, upgrades, and project delivery when needed.

• Learn and progress within the IT Team, showing an active interest in growing technically.

• Maintenance of the IT inventory.

• Support and provide advice on technical questions across all departments, escalating if necessary.

• Assisting the team to ensure the organization works within data protection guidelines and regulations.

Minimum Qualifications

• A service-driven approach to IT operations and a desire to progress and learn in a dynamic, fast-paced environment.

• Experience using, troubleshooting and administering MacOS.

• Experience with cloud directories, such as Google Workspace.

• Experience with IT ticketing tools (e.g. Jira).

• Experience with MDM, Jumpcloud (or equivalent) is a plus.

• Experience with Slack, Notion and Trelica are a plus.

• Self-starter with a passion for technology, excited to learn more and grow.

• Strong communication skills both written and verbal English + Arabic.

Desired Qualifications

• 3+ years in support role.

• Knowledge of ITIL principles and service management.

• Degree or certificate in IT related field or subject is a plus.

NB. While we think the above experience could be important, we re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!