Junior IT Support Technician

Talentmate

As a Junior IT Support Technician, your role will be vital in ensuring the smooth operation of IT systems and supporting the organization s staff in their technology needs. You will be the first point of contact for technical assistance and will help maintain the organization s computer systems, networks, and endpoints. This role requires a keen problem-solving mind, a passion for technology, and the ability to handle a variety of tasks and responsibilities with diligence. You will gain hands-on experience in a variety of IT tasks, ranging from hardware maintenance to software troubleshooting, making it an excellent opportunity for those looking to grow in the IT field.

Responsibilities

• Respond to and resolve IT support requests from employees in a timely manner.
• Assist with the installation, configuration, and maintenance of computer hardware and software.
• Diagnose and troubleshoot technical issues involving systems, hardware, and software.
• Support the IT team in managing the company s network and maintaining security protocols.
• Document technical issues and solutions in the company s ticketing system accurately.
• Provide user training and support for common software applications and tools.
• Conduct routine maintenance and updates on systems to ensure optimal performance.
• Set up new accounts, workstations, and necessary IT equipment for new users.
• Coordinate with external vendors for hardware repairs and warranty services.
• Assist with IT inventory management, including hardware and software licenses.
• Participate in IT team meetings and contribute to developing IT strategies and solutions.
• Maintain confidentiality and security of company information and data at all times.

Requirements

• Associate degree in Information Technology, Computer Science, or related field preferred.
• Experience in a technical support role or similar IT position is advantageous.
• Knowledge of operating systems, particularly Windows and basic networking concepts.
• Excellent problem-solving skills and the ability to troubleshoot hardware issues effectively.
• Strong communication skills to interact with non-technical stakeholders effectively.
• Ability to work independently and manage multiple tasks simultaneously under pressure.
• Commitment to continuing education and staying updated with IT developments and technologies.