Key Account – Customer Excellence and AI Enablement Specialist Trinova Helvetic Group

Employer Active

Posted on 3 Mar

Experience

1 - 6 Years

Job Location

Remote (Company based out of Pondicherry - India)

Education

Intermediate School(General (College Proprietary))

Nationality

Any Arab National, Any European National, Any Anglophone National, Indian

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  1. Act as the key account’s hospitality customer excellence specialist.

  2. Respond to guest inquiries, resolve issues, and protect brand standards.

  3. Maintain and optimize OTA listings to maximize visibility, accuracy, and conversion.

  4. Coordinate and manage a team of housekeepers to deliver the highest service quality.

  5. Lead initiatives to improve guest satisfaction and operational efficiency.

  6. Use AI assistants for drafting replies, translations, summaries, and research.

  7. Work with templates and structured prompts and contribute to improvements.

  8. Ensure data compliance and escalate complex cases when needed.

  9. Track performance indicators (response time, resolution time, quality metrics).

Desired Candidate Profile

  • Minimum 5 ans d’expérience en hôtellerie (relations clients, réception, gestion OTA, location courte durée ou domaine similaire).

  • Excellentes compétences en communication écrite et orale.

  • Forte orientation service client (réactivité, empathie, précision).

  • Expérience dans la gestion des annonces OTA (qualité du contenu, mises à jour tarifaires, optimisation).

  • Solides compétences en coordination avec des prestataires externes.

  • Haut niveau d’exigence professionnelle et grande attention aux détails.

  • Capacité à travailler sous pression et à identifier les situations nécessitant une escalade.

  • Excellente organisation et structuration du travail.

  • À l’aise avec les outils digitaux et les assistants IA.

  • Engagement fort en matière de confidentialité et de protection des données.

  • Français : C1/C2 (maîtrise quasi native).

  • Anglais : C1/C2 (maîtrise quasi native).

Employment Type

    Full Time

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Ticketing
  • Reservations

Keywords

  • Relationship Manager
  • CRM Systems
  • AI Enablement
  • Training & Enablement
  • AI Specialist
  • Customer Experience
  • Customer Support
  • Hospitality
  • Customer Satisfaction

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Trinova Helvetic Group

At TriNova Helvetic Group, we specialize in comprehensive property management and renovation project management solutions for the Swiss and Hungarian property market, overseeing and coordinating maintenance, leasing, and administration for real estate owners and investors. Our mission is to ensure that every property under our care is upgraded or refurbished on time and within budget—delivering reliable, high-quality results that maximize value and peace of mind

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