L&D Officer (Market leader Oil&Gas) Regional

Client of Pillars Consultancy - Recruitment Egypt

Key Responsibilities:

• Configure and maintain the LMS.
• Manage upgrades and new releases.
• Ensure system performance and reliability.
• Handle integrations with HRIS and other tools.
• Create and manage user accounts, roles, and permissions.
• Enroll users in courses and learning plans.
• Troubleshoot login and access issues.
• Manage organizational structures.
• Upload, organize, and update learning content.
• Create and manage courses and certifications.
• Archive or retire outdated content.
• Help translate business or learning needs into LMS solutions.
• Generate reports on enrollments, completions, scores, and compliance.
• Track mandatory training and certification status.
• Provide data to HR, L&D, compliance, or leadership teams.
• Ensure data accuracy and integrity.
• Act as first-line support for learners and instructors.
• Resolve technical issues and escalate when needed.
• Create user guides, FAQs, or quick how-to resources.
• Train instructors or content creators on LMS usage.
• Enforce data protection and privacy standards.
• Manage permissions and audit logs.
• Support compliance training and reporting requirements.
• Document LMS processes and admin procedures.
• Recommend improvements based on usage and feedback.
• Test new features and pilot enhancements.
• Act as liaison between vendors, IT, and L&D stakeholders.

Skills & Competencies:

• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Attention to detail and strong analytical skills.
• Proficient in MS Office and digital learning tools.
• Ability to prioritize multiple tasks and meet deadlines.
• Strong organizational and project management skills.