L1 Senior IT Technical Support Engineer
Al Ahly Momkn for e-paym...
Employer Active
Posted on 16 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Monitor and maintain systems, to ensure that services run smoothly, and disruptions are minimized.
- Provide guidance on payment platforms ensures users can use them efficiently, reducing user-related errors or support requests.
- Work closely with developers and operations personnel to resolve bugs, glitches, and system problems efficiently.
- Assist users in navigating and using payment systems correctly, to ensure smooth transactions.
- Document all configurations, system changes, and issues for future reference and compliance purposes, to maintain accurate and detailed records that support efficient troubleshooting and ensure system stability.
- Maintain a log of both internal system problems and external issues to ensure they are addressed and resolved.
- Address missed vouchers by ensuring they are either refunded or reprocessed, to ensure financial accuracy and customer satisfaction.
Benefits
- Embark on an exciting journey with the Fin-Tech Experts.
- Join a workplace that actively encourages and supports all talents.
- A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
- Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
- 2-4 years in Technical Support, Preferred experience in E-payments platform.
- Keen attention to detail to monitor systems effectively and identify subtle changes.
- Strong SQL/PL SQL knowledge.
- Strong Linux (scripting, searching, operate, .).
- Accepting On-call process.
- Ability to work in a team environment and support colleagues.
Desired Candidate Profile
2-4 years in Technical Support, Preferred experience in E-payments platform.
- Keen attention to detail to monitor systems effectively and identify subtle changes.
- Strong SQL/PL SQL knowledge.
- Strong Linux (scripting, searching, operate, .).
- Accepting On-call process.
- Ability to work in a team environment and support colleagues.
Company Industry
- Internet
- E-commerce
- Dotcom
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- L1 Senior IT Technical Support Engineer
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Al Ahly Momkn for e-paym...
A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt. At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth. We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.