L1-Technical Support Engineer
IT Max Global
Posted 30+ days ago
Send me Jobs like this
Experience
5 - 6 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Troubleshooting the issues related to Server Operating System
- Troubleshooting the issues related to desktop, laptops, printers and Microsoft Office applications
- Responding and diagnosing problems through discussion with users and supervisor
- Working closely with L2 team in Managing the Network, VMWare and Hyper-V Infrastructure
- Building, deploying and maintaining standard Windows updates and application installation packages
- Monitoring and managing the backups, Antivirus
- Monitoring customer s IT infrastructure, connectivity, and availability
- Monitoring and managing the Azure Cloud Infrastructure, Microsoft 365 applications
- Keeping up-to-date with the latest security threats and being able to quickly respond or recommend course of action to IT management as threats arise
- Working on a scheduled rotation, providing off-hours emergency coverage for evenings, weekends and holidays
- Performing other duties as assigned
- BS in Computer Science or IT related field
- 5 to 6 years of Desktop and Server support experience
- Extensive knowledge of Microsoft Windows Servers, Active Directory, and Exchange administration, SQL administration are required
- Microsoft Certified System Engineer (MCSE) is Mandatory
- Basic network trouble shooting
- General understanding of ITIL Process
- Experience providing customer support for server application software in a multi-site enterprise
- Excellent customer service skills, including verbal and written communication skills
- Excellent organizational and troubleshooting skills
- Able to handle multiple tasks in a fast-paced environment
- Ability to create and maintain positive and professional business relationships with both internal associates.
- Proven diagnostic problem solving and solution development capabilities required
- Fluency in English, Arabic is a plus
Company Industry
Department / Functional Area
Keywords
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
IT Max Global
Similar Jobs
IT Support
Confidential Company
- 1 - 3 Years
- Sharjah - United Arab Emirates (UAE)
IT Support Engineer
Information Systems Associates FZE
- 4 - 6 Years
- Sharjah - United Arab Emirates (UAE)
IT Support Specialist
Confidential Company
- 2 - 8 Years
- Dubai - United Arab Emirates (UAE)