Learning Manager

CHANEL

CHANEL continuously evolves in its search for perfection. The Learning Manager will support excellence in both client experience and style / fashion expertise, in alignment with the strategies of CHANEL Middle East. Reporting to the Fashion Learning and Style Expertise Manager and rotating between Concourse A and Concourse B boutiques in Dubai Duty Free, this role will define and execute the training strategy for DDF boutiques. The successful candidate will demonstrate excellent organizational skills, an ability to influence others, and a flair for animating training.Your main responsibilities are:Delivering Organized and Impactful Training (40%)In close alignment with the Fashion Learning and Style Expertise Manager, coordinate and implement training sessions/materialsPrepare collection trainings, Client Experience training, briefings and other trainingDeliver training in the boutique, Training Room and Fashion SchoolPropose, agree and organize a training calendar for novelties, and other boutique needsIdentifying subject matter experts in the boutique to enrich and/or co-animate training sessions/morning briefsAdapt training content according to the needs /buying of the boutiques, in communication with ManagementEnsure content is fun, impactful and drives the businessCoaching on the Boutique Floor (30%)Coaching Fashion Advisors and other roles on the boutique floorCreating Client Experience action plans in the boutique, using coaching as a business leverSupporting a culture of coaching and feedback in the boutiqueSupporting & Following up efficiently, Communicating clearly and harmoniously (30%)Communicate and collaborate harmoniously between Middle East & Paris Training Manager, Boutique Management and HRFollows the new starter process with new joinersEnsure teams have done pre-work before attending training sessionsCompletes refresher training / follow ups to fully embed action plans, and Floor observation to ensure training has been understood / being usedShares regular reporting (qualitative and quantitative) with the Middle East Training Manager, establishing KPIs to measure the effectiveness of trainingYou will bring:Significant experience in a pure training roleA proven track record of advanced organisational skillsWarm, welcoming humble attitudeEye for detail and good memoryAbility to unite and with excellent interpersonal skillsFashion sensibility and attentive to trends and cultureEmotional and situational intelligenceReliable, with integrityPassionate about developing others to achieve high performanceExcellent observation and listening skillsArabic, Tagalog or Chinese language skills are an advantageYou are energised by:Oganized and impactful TrainingCoaching on the Boutique FloorExcellence in the Boutique