Level 2 System Engineer

Client of AIQU

Install, configure, maintain and troubleshoot DELL V x RAIL HCI and VMWare operating systems, to ensure that all requests and incidents are documented on ServiceNow.

Maintain, configure, and troubleshoot Microsoft/Linux/ VMWare -based application servers and different features.

Perform ongoing performance monitoring and resources utilization analysis to ensure that existing resources are utilized efficiently.

Responsible for administration, management and troubleshooting all Applications solution infrastructure serving different Etisalat Customers.

Plan, arrange and perform operating systems/software upgrades and patching, abiding by Change Management cycle.

Conduct health checks, risk assessments for the Microsoft Windows/ Linux/VMWare based platform and services and, to ensure that the application is working properly and problem free.

Ensure platforms and services availability in Disaster recovery situations.

Maintain inventory and asset configuration documentation and provide continuous support to resolve critical issues on a 24/7 basis to maximize availability for the managed services business.