Lobby Hostess

IHG Hotels & Resorts

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

Your day to day

The Lobby Hostess is the first point of contact for guests and visitors arriving at the hotel. This role is responsible for delivering a warm, professional welcome, managing guest flow in the lobby, and ensuring every arrival and departure experience is seamless. The Lobby Hostess plays a key part in shaping first impressions, reflecting the hotels commitment to personalized service and luxury hospitality.

• Greet all guests, visitors, and VIPs in a friendly and elegant manner upon entry to the hotel lobby.
• Offer assistance with directions, seating, check-in guidance, and general hotel information.
• Coordinate with the Front Office and Concierge teams to ensure a smooth guest journey.
• Monitor lobby traffic, anticipate guest needs, and proactively offer support or refreshments.
• Maintain a strong presence in the lobby to enhance the welcoming atmosphere and guest engagement.
• Escort guests to desired areas (reception, concierge, elevators, meeting points) when appropriate.
• Maintain cleanliness, organization, and presentation standards in the lobby area.
• Handle guest queries, requests, and complaints professionally, escalating when needed.
• Support guest recognition efforts by learning regular guests names and preferences.
• Stay updated on hotel events, F&B promotions, and local attractions to assist guest inquiries.
  
  

What We Need From You

• Previous experience in a customer-facing or hostess role within a hotel or upscale environment.
• Excellent verbal communication and interpersonal skills.
• Professional grooming, polished appearance, and confident presence.
• Fluent in English; knowledge of additional languages is an asset.
• Ability to remain calm, attentive, and courteous in a fast-paced setting.
• Strong sense of hospitality, etiquette, and guest engagement.
• Flexibility to work shifts, weekends, and holidays as needed.
• Familiarity with hotel operations and guest service protocols is a plus.
  
  

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.