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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Lobby Hostess is responsible in welcoming and initiating the overall first impression of our guest s arrival experience. This position proactively welcomes and engages with our guests, enhancing their experience by fielding inquiries, promoting our vast array of amenities, and facilitating welcoming and efficient interactions. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Key Duties and Responsibilities
- Creates positive, memorable, and efficient guest interactions within the hotel lobby.
- Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards.
- Proactively greets guests within the lobby environment, identifying needs and fulfilling appropriately.
- Monitors traffic flow and guest queues within lobby; directing guests as appropriate to minimize wait times.
- Manages queuing system and procedures in accordance with property policies.
- Actively identifies, acknowledges, and resolves guest concerns following service recovery protocols.
- Identifies sales opportunities and promotes premium rooms, suites, and amenities to guests.
- Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information.
- Appropriately utilizes tablet devices to perform key transactions and display products/services to guests.
- Exceeds standards for personal appearance and grooming at all times.
- Supports on the up-selling program and promotion happening.
Desired Candidate Profile
Minimum High School Graduate or general education degree
1-2 years in similar position in a five-star hotel
Experience in handling point of sale (POS) terminals
Strong orientation towards customer service
Initiative and Commitment to Achieve
Attention to Detail & Quality
Teamwork
Effective Communication
Hard working
Flexible
Adaptable
Interpersonal skills
Company Industry
Department / Functional Area
Keywords
- Lobby Hostess
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KERZNER INTERNATIONAL LIMITED
Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai s endless dunes and rich culture.