Lobby Hostess Mandarin Oriental Hotel Group

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Lobby Hostess is responsible to welcome, direct and escort guests, provide an efficient and courteous approach, be knowledgeable in details about all areas of the hotel and represent the brand to the highest levels. Lobby Hostess reports to Guest Relations Manager.

As a Lobby Hostess, you will be responsible for the following duties:

• Possess thorough knowledge of the hotel s concept, services, and promotions, and clearly communicate them to guests while delivering warm, professional, and engaging service.

• Greet, escort, and farewell guests with care, maintain high personal grooming and uniform standards, and serve as a professional and approachable brand ambassador.

• Observe and respond to guest behavior and preferences, resolve complaints or escalate when necessary, and contribute to creating memorable guest experiences.

• Maintain accurate records of guest preferences, apply them proactively, and ensure clear communication across departments to support consistent service.

• Foster teamwork and a positive work environment, attend required trainings, and demonstrate integrity, humility, and service excellence at all times.

• Uphold MOHG Legendary Quality Experiences (LQEs), review daily arrivals and reservations, and ensure all guest requests are handled promptly and respectfully.

As a Lobby Hostess, we expect from you:

• High School qualification or equivalent, with at least 1 year of experience in a luxury hotel or resort environment.

• Experience in hotel re-openings or renovations and familiarity with the Middle East region is considered an advantage.

• Excellent verbal and written communication in English; additional languages like Arabic are preferred.

• Strong understanding of guest expectations, with the ability to deliver high-level service independently.

• Effective interpersonal and organizational skills, with the ability to multitask and prioritize in a fast-paced setting.

• Physically able to stand for extended periods and flexible to work various shifts, including evenings, weekends, and holidays.