Lounge Manager

One&Only Resorts

About The Role

• Drive service excellence and guest satisfaction daily, focusing on the Lounge Area
• Be fully aware of the restaurant/lounge order of service and standards, and provide support to the team with service to ensure the guest s needs are understood and fulfilled
• Set guidelines and standards and ensure they are maintained
• Ensure that all front of house equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant/lounge maintenance program
• Provide guidance, support, and direction to the team both in and out of service
• Perform as a leader of your outlet, delegating and coaching your management team towards achieving deadlines and delivering results
• Ensure reservations are maximized within the lounge/restaurant in liaison with Reception and the Restaurant Reservations team
• In absence of outlet manager handle guest complaints as per company P&P, this includes social media and 3rd party websites where guest may have negative or positive comments (Example: TripAdvisor)
• Ensure adherence to cash handling and reconciliation policies and procedures
  
  

About You

• Minimum 3 5 years experience in a similar role in a luxury hotel or restaurant
• International experience preferred
• Excellent communication, interpersonal and leadership skills
• Committed to and passionate about the food and beverage industry
  
  

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.