Manager- Hard and Soft Services

Qiddiya Investment Company

Posted on 25 Feb

Experience

6 - 8 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Technology/Engineering

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Manage the day-to-day performance of hard FM (MEP, civil, utilities) and soft FM service delivery as per scope and contract

Implement SOPs, work order processes, and service standards across service provider teams.

Oversee preventive & reactive maintenance planning, prioritization, and closure quality checks.

Coordinate service readiness for accommodation units and public areas in collaboration with Residential Services.

Monitor KPIs and lead corrective actions to address service gaps, delays, or quality failures.

Ensure compliance with HSE and Quality standards across service delivery activities.

Support mobilization, resource planning, and contractor performance reviews.

Key Deliverables and Accountables

Consistent service delivery meeting agreed response and quality standards.

Work order management reports, backlog control, and closure quality evidence.

Preventive maintenance completion performance and compliance reporting.

Documented SOP implementation, inspections, and corrective action closure.

Improved service reliability and reduced repeat failures/complaints.

KPI/Performance Metrics

Work order response and closure time performance.

Preventive maintenance completion rate.

Repeat failure rate / repeat work order trend.

Service quality inspection score and resident complaints trend.

HSE compliance rate for service delivery activities.

Desired Candidate Profile

Bachelor s degree in a relevant field (Facilities Management, Engineering, Supply Chain, or related).

Professional certifications relevant to the role are preferred (PMP/PRINCE2, NEBOSH/IOSH, ISO Lead Auditor, IFMA, CIPS)

Experience Requirements

Minimum 6 years of experience in facilities services delivery (Hard/Soft FM) in large-scale environments.

At least 3 years in a managerial role overseeing contractors and service delivery KPIs.

Experience working within integrated FM governance frameworks is preferred.

Technical and Professional Competencies

Hard and soft FM service governance and operational control.

Work order systems and maintenance planning.

Contractor performance management and KPI governance.

Inspection regimes, documentation control, and audit readiness.

Risk management and cross-functional coordination.

Behavioral Competencies

Leadership and accountability.

Stakeholder engagement and collaboration.

Decision-making under pressure.

Integrity and professionalism.

Continuous improvement mindset.

Authority and Decision- Making Limits

Authorize service delivery corrective actions and prioritization within delegated authority.

Escalate critical service failures or safety risks to senior FM leadership.

Recommend contractual remedial measures for repeated underperformance.

Company Industry

  • Entertainment
  • Recreation
  • Theme Parks

Department / Functional Area

  • Administration

Keywords

  • Manager- Hard And Soft Services

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Qiddiya Investment Company

https://apply.workable.com/qiddiya-investment-company-1/j/E7D2CF1D1F/

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