Manager - Incident Management

The Red Sea Development Company

Job Responsibilities:

Strategic Contribution

• Ensure all incident are attended to with maximum efficiency and reliability.

• Ensure all incidents and complaints are addressed and resolved within the agreed SLA s.

• Apply the division's forward-thinking, efficiency-focused vision to his or her daily tasks.

• Execute the divisions incident management plans

Incident Management

• Oversee the formulation of standardized incident response procedures and guidelines

• Ensure business continuity and minimize the impact of utility incidents.

• Maintain updated incident response procedures for all utilities.

• Oversee the documentation of each incident's details, causes, and resolution steps.

• Lead the execution of post-incident review for continuous improvement.

• Help Implement preventive measures to reduce future incidents.

• Act as the escalation point (SPOC) for major incidents and report all significant incidents to senior management

Leadership

• Coordinate with suppliers or vendors to ensure that all work is carried out efficiently, in line with the strategic project management plans, policies and procedures.

• Manage the team by setting priorities and objectives, managing performances, and providing ongoing feedback and coaching to meet the functional challenges and goals.

• Serve as a role model to ensure employees awareness and commitment to RSG vision, mission, values, fundamentals, and corporate strategy to establish a highly engaged and motivated human resources, and continuously improve performance.

Policies, Systems, Processes, Procedures, Standards and Reports

• Follow all relevant incident response policies, processes, procedures, and instructions to ensure that work is carried out in a controlled, consistent and effective manner.

• Assist in the Provide the necessary information and data for the preparation of accurate and timely functional MIS statements and reports to meet corporate and functional requirements, policies, and standards.

• Analyze incident response related processes to identify areas of efficiency.

Safety, Quality & Environment

• Apply safety, quality and environmental management policies, procedures, and controls to ensure employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental attitude.

Continuous Improvement

• Identify opportunities for continuous improvement to the team s systems, processes and practices considering international best practice , improvement of business processes, cost reduction and productivity improvement
• Assess operational processes and execute improvement strategies to enhance efficiency
• Ensure that all operations are carried out according to best practices and standards.