Manager Partner Product

talabat

Product Automation & Self-Service Strategy

• Self-Service Ratio Expansion: Work closely with the central Product team to recommend and implement improvements to Partner-facing features that drive a higher self-serve ratio.

• Reduce AM Overhead: Identify and execute technical improvements to existing digital processes (such as order cancellations, refunds, and disputes) to reduce the volume of 1:1 manual contacts.

• Portal Optimization: Lead the digital experience of the Partner Portal, ensuring it remains the primary, intuitive hub for Food and Local Shop partners to manage their business independently.

• Feature Adoption: Support the roll-out of new products and features aimed at improving business performance and operational efficiency across MENA.

Experience & Product Performance Management

• North Star Metrics: Own the Self-Service Ratio as the primary indicators of a successful, low-friction partner experience.

• Product Performance Tracking: Monitor product performance and usage across MENA countries, providing management with regular reports and actionable insights.

• Data-Driven Roadmap: Identify data-backed insights to further efforts on scalable, automated initiatives, acting as a thought leader for the Partner Growth organization.

Team Leadership & Product Excellence

• High-Performance Coaching: Build a high-performance team through coaching, development, and constant feedback.

• Resource Management: Manage team resources (budget, people) effectively to achieve automation goals.

• Stakeholder Interaction: Coordinate stakeholder meetings across regional sales, global teams, and talabat product/ops teams to ensure seamless alignment on the product roadmap.