Manager Room Service

AccorHotel

Responsibilities

• Supervise all room service operations (taking orders, preparing, delivering, clearing, billing).

• Ensure the smooth running of the service and compliance with deadlines announced to customers.

• Control the quality and presentation of dishes, drinks and trays before delivery.

• Ensure coordination with the kitchen, bar and pastry shop to ensure orders are compliant.

• Manage special and VIP requests, anticipating customer expectations and preferences.

Team management

• Supervise, train and motivate the Room Service team (supervisors, head waiters and commis de rang, order takers).

• Establish schedules according to activity and optimize productivity.

• Ensure compliance with service standards (LQA), hygiene and safety.

• Support the development of team skills through coaching and evaluations.

Quality & Customer Experience

• Ensure the application of hotel and brand standards (LQA (Accor / Fairmont), etc.).

• Manage and follow up on customer feedback (comments, surveys, complaints).

• Personalize the experience of regular and VIP customers.

Management & Administration

• Manage the costs and stocks related to Room Service (linen, mini-bars, consumables).

• Participate in the preparation of the budget and the monitoring of financial performance.

• Analyze sales, identify trends and propose development actions (up-selling, special offers, new menus).

• Ensure the proper use of computer systems (POS, PMS, ordering applications).