Manager Style, Image and Hospitality Etihad Airways

Design & Development:

• Define and implement style & image strategies that align with Etihad Airways' brand values and guest experience objectives
• Evaluate cross market trends through industry benchmarking exercises and prepare comprehensive product briefs/scope of work for RFPs.
• Lead the continued development and enhancements of all style & image standards and uniform related products in alignment with the brand evolution; while ensuring they remain relevant and appropriate for the multi-national workforce
• Evaluate current style & image standards and products seeking continued opportunities for improvements and innovation from a design, material, sustainability, and budgetary perspective
• Identify opportunities for budget efficiencies through smart design and material selection
• Define the hospitality DNA of the airline based on the brand platform and our identity as the national carrier of the UAE
• Develop and design the key hospitality pillars and propositions that could seamlessly be integrated and delivered across the various guest touchpoints
• Assist the delivery teams with execution of hospitality elements and concepts across the guest journey ensuring consistency and quality
• Maintain design, concept, material library, and guidelines

Project Management:

• Lead and manage multiple design and development projects simultaneously across portfolio ensuring timely delivery and coordination between teams and projects delivered within defined budgets
• Define project timelines, resources, milestones, and deliverables while adhering to project management best practices overseeing risk management, identify bottlenecks, and implement solutions to maintain project momentum
• Ensure appropriate approvals are received from the respective committees for all projects
• Cross-functional collaboration with internal stakeholders (Product & Hospitality Development, Brand, Marketing, Finance, Operations, Procurement, etc.) to ensure smooth launches and successful go-to-market executions
• Manage relationships and contract terms with external partners and vendors to ensure the delivery of high-quality designs, programmes and hospitality services that meet Etihad Airways' standards.