Manager Technology Field Services Openings Hilton Hotels

The Technology Field Services Manager for Hotel Openings is responsible for leading and executing all technology-related aspects of new hotel openings and conversions. This role ensures that IT infrastructure, systems, and services are delivered on time, within budget, and in full compliance with Hilton Worldwide Technology standards and brand requirements. The position is based in Jeddah, KSA, and requires up to 40% travel across the country to support hotel projects on-site.

In addition to technical execution, the role involves presenting and promoting Hilton s technology solutions to non-technical stakeholders such as hotel owners and specialized technology experts like consultants, contractors, and system integrators. The Technology Opening Manager will also be responsible for reviewing concept designs and schematic drawings, conducting technical workshops, transferring knowledge, and negotiating technical scopes and solutions with external partners. Success in this role depends heavily on exceptional project management, communication skills, teamwork, and collaboration across internal departments and external project teams.

More specifically, you will:
Lead IT planning and execution for hotel openings, including timelines, budgets, and resource allocation.
Develop and maintain detailed project documentation including scope, milestones, and risk assessments.
Identify and engage with all new Hilton managed properties at the development stage and report the progress to Sr Manager Technology Field Services Openings MEA
Manage and deploy all field related tasks assigned for new projects at assigned hotels, including the deployment of third-party projects
Engage with investors and third-party representatives to ensure Hotel and Corporate IT Standards are presented and adhered to during all phases of a build
Oversee proper controls to ensure that hotels are set up to comply with SOX, PCI-DSS security requirements.
Oversee and evaluate systems to ensure hotels purchase and install and comply with corporate and brand standards.
Oversee and ensure corporate change control procedures are complied with and maintained during build phases
Implement and mandate IT Field Service departmental processes and procedures to ensure strategies and directives of the department are set out in accordance with department and company objectives
Manage/leverage relationships with third-party vendors such as utilities, ensuring quality & cost of service
Own and manage IT-related projects (process, budget, scope, delivery, etc)
Maintain project records and provide detailed handover to Field IT and Global Support for all new hotels
Create and administrator internal web site; to ensure updates and progress reports are available to all and maintain documentation for each build property
Prioritize and delegate work to matrix team members while ensuring optimal allocation of resources
Manage/escalate complex IT issues
Provide Guidance, Training and Support to IT Managers and team members