Send me Jobs like this
Experience
5 - 10 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Translate Guest Experience and Cabin Crew strategy into clear transformation roadmaps, priorities, and executable initiatives with defined outcomes and success measures
- Lead end-to-end transformation initiatives across service, performance, digital, automation, and AI, ensuring measurable impact on guest experience, efficiency, and crew productivity
- Identify gaps, inefficiencies, and improvement opportunities across the inflight service ecosystem, using data, insights, and operational feedback to drive prioritisation
- Act as business owner for transformation initiatives, providing visibility on progress, risks, and outcomes to senior leadership
- Align and influence stakeholders across Cabin Crew, Inflight Service, Digital, IT, and enabling functions to ensure cohesive and timely delivery
- Ensure all transformation initiatives balance service ambition with operational feasibility, embedding real-world constraints into design and execution
- Integrate commercial, brand, and cultural considerations into all initiatives, ensuring alignment with revenue drivers, brand promise, and guest perception
- Drive cross-functional alignment from the outset to avoid siloed solutions and ensure scalable, sustainable outcomes across the operation
Desired Candidate Profile
Degree in Business, Strategy, Aviation, or a related field (preferred)
- Minimum 5 years experience in strategy, transformation, or service improvement roles
- Proven ability to translate strategy into execution
- Strong stakeholder management and influencing skills without direct authority
- Experience in aviation, hospitality, or complex operational environments (preferred)
Department / Functional Area
Keywords
- Manager Transformation & Delivery
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad s codeshare partners, Etihad s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
https://careers.etihad.com/job/Abu-Dhabi-Manager-Transformation-&-Delivery/733064922/