Marketing & Communications Manager Mandarin Oriental Hotel Group

We are looking for a creative, detail-oriented, and strategic Marketing & Communications Manager to join our passionate team at Mandarin Oriental, Marrakech.

MAIN RESPONSABILITIES

Visual Content

• Define creative direction and tone for photo and video shoots.

• Approve shot lists and visual concepts prepared by the Coordinator.

• Review and validate final edits with photo/video teams.

• Ensure brand alignment and high quality of all visual assets.

Collaterals Creation

• Supervise the creation of all marketing and communication collaterals.

• Validate production quality and printed deliverables.

Public Relations

• Oversee media and influencer collaborations.

• Approve press materials and ensure message alignment with brand tone.

• Strengthen relationships with key media and strategic partners.

• Attend regular calls with the PR agency and corporate team.

Digital Campaigns

• Supervise implementation of global and local campaigns.

• Participate in calls with agencies and corporate digital teams to align initiatives.

Social Media

• Define content direction, visual mood, and editorial tone.

• Approve monthly content calendars before posting.

CRM

• Supervise eDM planning and creative direction to ensure effective communication with guests and audiences.

Team Management

• Supervise and guide the Marketing & Communications Coordinator and Graphic Designer.

Reporting & Administration

• Review monthly reports and consolidate key performance insights.

• Approve NIPs and ensure compliance with departmental procedures.