Merchant and Supply Operations Partner

Keeta

1. Account Onboarding: Manage the API integration process with the brand accounts. Monitor the operation metrics for API accounts and work out the solution with the internal API team and external service providers.

2. Merchant Portal Operations: Responsible for the rollout and promotion of core merchant portal features (eg, data dashboards, menu management, self-promotion tools, notification tools). Develop phased operational strategies to drive merchant awareness and adoption of portal capabilities. Monitor merchant usage metrics (eg, feature penetration rate, active merchant count, operational retention rate), analyze pain points and optimization opportunities in feature usage, collaborate with the product team to provide requirement recommendations, and drive product iteration.

3. Merchant Service & Experience Optimization: Continuously identify the operational and experiential pain points of merchants. Use feedback collection and benchmark research to improve system functionality and merchant experience (eg, brand service report, online/offline message), ultimately enhancing merchant operational efficiency and retention.

4. Sales Efficiency Improvement: Gain a deep understanding of the Account Management team's end-to-end sales workflow and identify pain points along the way. Liase with the Product & Engineering team to build Product functions oriented towards sales target management or process management during daily operations (eg, brand visit, task tools).

This role offers a unique opportunity to develop deep expertise across merchant platforms, product operations and commercial enablement within a fast-growing, tech-driven environment. The successful candidate will gain hands on experience in API integrations, merchant system optimization and sales efficiency tools, building a strong foundation in both product thinking and operational execution.