Microsoft Engineer

DU

>Key Accountabilities

• Full responsibility of the du Cloud Services and Infrastructure.
• Administer systems such as Windows, Active Directory, Monitoring, Exchange, DNS, Lync, and SharePoint
• Diagnose system issues, predict future trends, make recommendations and implement client solutions.
• Support the management team to capture forecasting demand and assess the capacity requirements and operating budget allocation request to deliver the services.
• Manage stakeholder expectation and resolve customer escalations.
• Ability to interface with Senior Management and customers in a clear and concise manner.
• Manage the team by implementing good management practices and ensuring continuing development of junior members and ensure engagement.
• Conduct data and security auditing as per business needs, requirements, and approval.
• Ensure updated and efficient information records and analysis.
• Implement new procedures, processes and technology. Adapt these changes into the Cloud environment.

Skills

• Language proficiency in the following languages - English/Arabic
• Must have knowledge on using the following tools: HP Service Management, Cisco ACI, UCS, Zenoss, VMWare and UCS Director
• Must be able to work effectively in a 24 x 7 x 365 environment.
• Monitoring all day-to-day activities
• Plan and perform on-job training whenever required.
• Experience of dealing with customers, specialists and service providers
• Good conflict training, analytical skills, problem-solving skills, and organizational skills
• Be customer service-minded and focus on solution providing.
• Ability to communicate effectively and clearly.
• Provide comprehensive solutions.
• Be self-motivated and take initiative.
• Ability to respond positively to working in a pressured environment.
• Work well with a team and be cooperative.
• Ensure the operations and network KPIs are met with the highest quality and standards.
• Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned.
• Be flexible and adjust to changing business needs and environment.
• Excellent oral and written communication skills.
• Strong reporting and communications skills