Job Description

Roles & Responsibilities

Job Summary

To be responsible for providing high-quality manicures, pedicures, and nail treatments while maintaining a clean and sanitized workstation at all times

Essential Duties and Responsibilities

General Duties

Maintain complete knowledge of and comply with all Spa and the Hotel departmental policies, service procedures and standards.
Consistently contribute to a positive work environment.
Be aware of all products/services that are offered at Asaya
Demonstrate a high level of product knowledge and job skills, showing enthusiasm to always increase this knowledge and that of your associates.
Ability to handle any guest/customer complaints and ensure necessary follow-up. Exercise discretion and judgment to resolve guest complaints, ensuring guest satisfaction.
Anticipate guests needs, being intuitive , and respond promptly to their needs and acknowledge all guests, however busy and whatever time of day.
Maintain company confidentiality, ensuring that business dealings within the organization are not discussed with outside parties.

Operational Responsibilities

Be articulate in all operational programs and job skills, showing enthusiasm to always increase this knowledge and that of your associates, acting as a role model to others.
Greet and consult with clients to understand their preferences and needs.
Provide personalized beauty advice and styling suggestions.
Ensure a high level of client satisfaction and build repeat clientele.

Hair Services:

Cut, trim, color, style, and treat hair according to client preferences and current trends
Recommend hair care products and treatments
Stay updated with new hair styling techniques and products

Nail Services:

Perform manicures and pedicures, including gel and acrylic applications
Provide nail art and design services
Ensure proper sanitation of nail tools and equipment
Advise clients on nail care and product usage
Apply, remove, or touch up gel, acrylic, or shellac nails
Assess nail health and determine best treatment for optimal care

Engage in customer consultations and provide necessary nail or hair care services
Build long-lasting relationships to encourage repeat business and referrals.
Assist in the control & maintaining nail and hair studio par levels for operational stocks.
Prepare and clean beauty station in-between appointments
Sterilize equipment before use
Inform clients about additional services and offers (e.g. loyalty discounts, eyebrow waxing)
Give hand and foot massages
Offer nail and hair care treatment tips (e.g. how to strengthen nails and how to make manicures last longer)
Up-sell treatments and beauty products, when appropriate
Take an interest in customers (e.g. chatting with them during appointments and remembering their preferences)

Standard Responsibilities

Comply and adhere to the Rosewood company policies.
Take on other tasks in addition of the ones stated, in a reasonable framework.
Be a brand ambassador at all times and ensure brand integrity and clarity are always maintained.
Maintain an understanding of the wellness industry and Asaya philosophy (emotional, physical, nutrition, skin health, community.)
Understand that as a representative of Asaya they will maintain a healthy, fit appearance and a positive attitude.
Model the Company s culture, vision, mission, and core values at all times.
Be mindful of and active in a Spa & Wellness lifestyle, and strive to inspire wellness-focused change in others.
Maintain personal grooming and appearance according to the standards.
Maintain a positive attitude toward guests, co-workers, subordinates, and hotel management. Avoid engaging in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group.

Nail Technician (Beauty Stylist) Rosewood Hotels and Resorts

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