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Job Description
Roles & Responsibilities
- Provide Level 3 (L3) technical support for Network & Security infrastructure at customer premises.
- Troubleshoot and resolve complex incidents related to routing, switching, firewalls, load balancers, and security appliances.
- Perform advanced root cause analysis (RCA) and implement permanent fixes.
- Work closely with customer IT teams, vendors, and internal escalation teams.
- Configure, optimize, and maintain network and security devices as per best practices.
- Support change management activities including upgrades, patches, and migrations.
- Ensure high availability, performance, and security of the network environment.
- Document configurations, SOPs, incident reports, and technical solutions.
- Adhere to SLAs, compliance, and security policies defined by the customer.
Desired Candidate Profile
Mandatory – Network & Security OEM Experience:
- Cisco
- Palo Alto
- Fortinet
- F5
- Cloudflare
- Gigamon
Security & Specialized Tools (Hands-on or strong exposure):
- Trend Micro
- Proofpoint
- Netskope
- OPSWAT
- Thales
- ExtraHop
- Open Gear
- Microsemi
Networking & Security Domains:
- Routing & Switching (LAN/WAN)
- Firewall administration & troubleshooting
- Load balancing
- Network monitoring & traffic analysis
- Email & web security
- Zero Trust / Secure Access concepts
Required Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
- 6+ years of hands-on experience in Network & Security support roles.
- Strong troubleshooting and analytical skills in enterprise environments.
- OEM certifications (Cisco, Palo Alto, Fortinet, etc.) are highly desirable.
- Excellent communication skills for customer-facing environments.
Employment Type
- Full Time
Department / Functional Area
Keywords
- Network Security Specialist
- Network Security
Dicetek LLC
Dicetek is a global IT Solutions and Services Company established in 2006 with its corporate headquarters in Singapore. We continue to expand our global network while providing value-added cost-effective consulting services to our clients. DICETEK has operational offices in India, UAE, Singapore & USA. As a world-class company with a regional focus, we primarily concentrate on providing Information Technology Solutions and Professional Consulting Services, across different verticals like Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate & Manufacturing. We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology.
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Office No. 307 - 3rd Floor, New Century Tower, Port Saeed Road,Opp. Deira City Centre, Dubai - United Arab Emirates., Dubai, United Arab Emirates (UAE)