Job Description

Roles & Responsibilities

RESPONSIBILITIES:

Set up and depoy new devices including computers, printers, mobile devices, and any other Technology Services equipment.
Configure and maintain operating systems, software, and end-user requirements to ensure effective performance.
Install, administer, and maintain the network and infrastructure. Also, install, set up, and configure CCTV cameras, recording devices, and related equipment for the security and safety of hardware and network resources.
Monitor network devices and network performance and resolve any critical problems or issues.
Provide technical support and assistance promptly to end-users when any hardware, software, or network-related issue arises.
Conduct preventive maintenance for Technology Services such as meeting rooms, technology rooms, monitors, access points, printers, etc.
Perform routine system maintenance, updates, and backups to ensure infrastructure remains secure and reliable.
Ensure end-user support compliance with policy and procedures and implement best practices.
Respond to end-user requests and tickets both remotely and on-site to guarantee optimum support of the company.
Prepare, provide guidance, and training to end-users on tool applications and software solutions.
Manage asset requests, handover assets, and maintain the company asset system.
Report assets to the management team, summarize asset value status and the condition of assets.

QUALIFICATION:

An Associate Degree in Technical Computer or equivalent experience.
Technical proficiency in computer operating systems, hardware, software, and network systems.
Strong troubleshooting and problem-solving skills along with an awareness of IT security and technology equipment store management.
Familiarity with IT asset management practices.
Effective time management capabilities with the ability to meet performance objectives.
Excellent customer service skills.
Flexibility to work under pressure, confidence, and willingness to learn new technologies.
Strong oral and written communication skills in English.

KEY PERFORMANCE INDICATORS (KPIS):

The number of assets deployed and configured within a set period.
The number of network troubleshooting and problem-solving cases resolved within a given period.
Improved customer satisfaction score with technical support services.
Adherence to IT security policy and procedures.
The number of system maintenance and backups performed within a given period.

Desired Candidate Profile

An Associate Degree in Technical Computer or equivalent experience.
Technical proficiency in computer operating systems, hardware, software, and network systems.
Strong troubleshooting and problem-solving skills along with an awareness of IT security and technology equipment store management.
Familiarity with IT asset management practices.
Effective time management capabilities with the ability to meet performance objectives.
Excellent customer service skills.
Flexibility to work under pressure, confidence, and willingness to learn new technologies.
Strong oral and written communication skills in English.

NETWORK TECHNICIAN The White Energy