Night Manager - Arabic Speaker Preferred Hilton Hotels

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards

• Serve as a point of contact for regular and VIP Guests

• Complete Night Audit duties

• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel

• Manage, record and promptly resolve issues or emergencies that arise

• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area

• Act in accordance with all security and emergency procedures and manage the instigation of these, as required

• Compile adequate handover to your colleagues

• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

• Act in accordance with policies and procedures when working with front-of-house equipment and property management systems

• Conduct annual and mid-year appraisals with Team Members

• Conduct Health and Safety Checks and Night Walks, maintaining strong awareness of all hotel areas

• Assist other departments, as necessary