Night Manager

IHG Hotels & Resorts

As the world s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Your role will include but not be limited to:

• Ensure all guests receive warm, personalized service aligned with the Inspire Incredible .
• Handle VIP arrivals, special requests, and guest complaints with discretion and empathy.
• Oversee late-night arrivals, departures, room moves, and transportation requests.
• Liaise with Club InterContinental, Concierge, Housekeeping, and Engineering to meet guest needs.
• Monitor lobby, entrances, and guest floors for cleanliness, safety, and order.
• Ensure accurate night audit and financial reconciliation with the Night Auditor.
• Act as Emergency Response Leader, managing fire alarms, medical cases, and guest incidents.
• Enforce security and safety protocols in line with IHG and local regulations.
• Coordinate with Security to address suspicious activity or unauthorized access.
• Supervise and support overnight staff across Front Office, Housekeeping, and Engineering.
• Conduct briefings to align team on priorities, guest expectations, and IHG standards.
• Maintain accurate logbooks, reports, and ensure follow-up on outstanding issues.
  
  

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.
  
  

Ideally, youll have some or all the following qualifications and experience were looking for:

• 3 4 years experience in a similar role within a luxury hotel.
• Strong leadership, guest relations, and problem-solving skills.
• Proficiency in Opera PMS and night audit procedures.
• Fluent in English; additional languages are a plus.
• Ability to work night shifts, weekends, and holidays.
  
  

What You Can Expect From Us

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.