Observability Reporting Analyst

First Abu Dhabi Bank

Employer Active

Posted 8 hrs ago

Experience

1 - 7 Years

Job Location

Abu Dhabi - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

  • Develop automated Power BI, Tableau, Grafana, or Kibana dashboards for system health, availability, and incident KPIs.
  • Create executive summaries, operational scorecards, and periodic performance trend reports.
  • Translate logs, traces, and metrics from platforms like Splunk, Datadog, Dynatrace, or ServiceNow into meaningful insights.
  • Standardize metric definitions across teams to ensure data consistency and comparability.
  • Support self-service reporting by building reusable datasets and training technical teams.

Operational & Performance Analytics

  • Monitor and report on MTTR, MTTD, uptime, alert volume, SLA/SLO adherence, ticket ageing, and incident recurrence.
  • Surface early-warning indicators, recurring operational pain points, and service reliability bottlenecks.
  • Contribute to capacity forecasts using infrastructure and incident data patterns.
  • Participate in incident reviews/post-mortems and quantify customer and service impact.

Governance & Quality Assurance

  • Maintain a centralized reporting repository, data dictionary, and reporting governance model.
  • Ensure reporting outputs meet audit, compliance, and regulatory expectations for performance transparency.
  • Collaborate with I&O, DevOps, PMO, and Service Management teams to refine reporting standards.
  • Ensure accuracy, integrity, and completeness of telemetry and time-series datasets used in reporting.

Continuous Improvement

  • Advance automation, ETL pipelines, alerting logic, and visualization capabilities.
  • Introduce new reporting methods that enhance operational visibility and reduce manual effort.
  • Support teams in adopting a data-driven operations culture.

Skills Set

  • Power BI/Tableau/Grafana dashboards
  • SLA/SLO reporting
  • Incident analytics
  • Data pipeline & ETL understanding
  • Splunk/Datadog/Dynatrace visibility
  • Time-series correlation analysis
  • Report automation & governance
  • Operational KPI tracking

Desired Candidate Profile

Experience with Power BI, Tableau, Grafana, Looker, or Kibana.

Strong understanding of observability concepts: logs, metrics, traces, APM tools.

Experience with Splunk, Dynatrace, Datadog, Elastic, ServiceNow, or similar platforms.

Deep knowledge of operational KPIs: MTTR, MTBF, MTTD, SLA/SLO, incident trends.

Skilled in ETL, data modeling, and building pipelines for telemetry-driven reporting.

Excellent stakeholder communication and requirements-gathering abilities.

Attention to detail, strong documentation skills, and disciplined version control practices.

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Administration

Keywords

  • Observability Reporting Analyst

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

First Abu Dhabi Bank

First Abu Dhabi Bank is the UAE s largest and one of the world s safest banks. With a forward-looking, innovative technology culture, FAB invests heavily in operational resilience, data intelligence, and customer-focused digital transformation making it an exceptional place for IT and analytics professionals to grow.

https://careersingulf.com/job/banking/observability-reporting-analyst-first-abu-dhabi-bank-abu-dhabi-uae/39613?offset=80&show_emp=0