Officer, Business Process Controls ( UAE National ) Commercial Bank of Dubai

Job Purpose

Provide support to the Manager / Unit Head Business Process Controls to ensure that the Personal Banking Group has robust control, effectively implement and follow up as per the policies and procedures.

Principle Accountabilities

Perform Market Conduct Call Backs in line with Central bank requirements, documenting findings, and escalating any irregularities

Compile and analyze reports as required, which need to be distributed to the branches for their actions based on the internal guidelines and PBG agreement including but not limited to daily Negative Balance summary, > 4 Cheque return report, pending exits etc.

Conduct and review activities and spot reviews for critical areas as per direction of the management and participate in implementing the procedure changes from time to time as per guidance from Management.

Review Branch voucher bundles and related follow up Branches for resolution of deviations/discrepancies.

Ensure that Branches adhere to the requirements as per internal policy and guidelines for defined activities as per management and submit periodic reports to the Head of Business Risk & Governance.

Coordination of Cheque book Delivery process and related controls.

Following up with branches at regular intervals for operational tasks and escalate branch errors on monthly basis

Monitor vault opening and closing timings and escalate as required.

Monitor change of vault combination and maintain branch vault combination under dual control.

Compile, analyse and follow up on overdraft accounts to regularize them.

Monitor Private Banking Call Backs by reviewing available information and supporting documentation to ensure data integrity and adherence to Policies & Procedures. Escalate as required.

Handle Dormant Account Verification calls and Banca callback and verification requests.

Handle all support tasks in Banca including but not limited to Original Application form processing, SO Closures for Bank Mandated Account closure, Service Call / Master file MIS, Complaint Tracker preparation and management, Banca customer - Retention (Missed Premium Debit processing) & Reporting, Minimum balance charge reversal for Banca customers, Customer lifecycle management, Banca new joiners - HR interview / System access for new joiners / Contract extension process.

Prepare and circulate Banca reports (Commission, Incentive etc.)

Process onboarding of third parties

Perform Onboarding quality checks as requested by management.

Assist in implementation & management of KYC, AML Escalations, Dormancy, EID, Expired TLs, Cheque Returns, Exits of relations & other regulatory requirements.

Assist in review of Operational Risk Items and ensure timely closures.

Assist in new projects pertaining to various areas within the Personal Banking Group.