Officer- Islamic Retention First Abu Dhabi Bank FAB

• Ensures assigned sales targets and budgets are met.
• Responds promptly and directly to customer issues and questions over the phone
• Adherence to company s product, credit and compliance policies as verified by Risk and Compliance Team
• Ensures strict compliance to the process and DOA in all the retention procedures
• Implement retention procedures to maintain and improve client satisfaction and demonstrates a high level of service delivery.
• Maintains and updates knowledge on all islamic and services
• Ensures accuracy of information shared with customer and ensure that there is no unauthorized divulging of confidential information.

• Defines goals and key performance indicators for each member of the team and ensure effective implementation of the islamic performance management process

• Develops talent within the team by providing guidance and coaching to achieve the defined goals

• Drive human capital agenda and processes to ensure overall retention, productivity, development and engagement

• Develops relationships and coordinates with other departments to meet client service expectations.

• Engages with stakeholders including Operations, Credit, Collections, Branches, and etc. to delivery timely and effective level of client experience to our clients.

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.
• Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.

Adheres to the Standard Operating Procedures, Policies, Code of Conduct and Service Standards of the bank