Operations Associate

M E I Musical Instruments Rental Services LLC

Job Summary

• We are looking for a dynamic and detail-oriented Operations Associate with a background in music or events to manage day-to-day operations, client interactions, and inventory processes. This role involves ensuring seamless coordination between clients, vendors, and internal teams while maintaining high service standards. The ideal candidate will have strong organizational skills, excellent communication, and a proactive approach to resolving issues and improving operational efficiency.

Key Responsibilities

• Study the company's product inventory, applications, and service offerings to ensure accurate and timely client support.
• Respond to client queries and requests promptly via phone, email, or text, adhering to the company service standards.
• Attend to client orders and inquiries, addressing questions and approvals on time while ensuring all necessary details are recorded.
• Facilitate resolution of complaints and queries within service level agreements in coordination with relevant teams.
• Proactively recommend initiatives to prevent recurrence of client concerns and reduce complaints.
• Notify clients of any changes related to their orders, logistics, or other essential updates, ensuring clear and timely communication.
• Provide exceptional customer service while maintaining relationships with local and international vendors. Source new vendors and suppliers as required for procuring new items or sub-rentals.
• Prepare and file necessary forms and documents, keeping logs and order records updated.
• Analyse operational processes and suggest improvements to enhance efficiency and client satisfaction.
• Serve as the single point of contact for order processing and job execution documentation.

Qualifications and Skills

• Background in music or event operations preferred.
• Strong organizational and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to handle multiple tasks effectively.
• Proficiency in MS Office and related operational tools.