Operations Executive - Customer Onboarding Ops

myZoi

Posted 30+ days ago

Experience

4 - 5 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

The Role Responsibilities

Processes

Perform as the primary liaison for new Customer onboarding, as well as ongoing Customer Due Diligence (Corporate Customers).
Receive, scrutinize and validate Corporate KYC documentation in accordance with internal compliance policy requirements.
Coordinate with the FCC Ops team to ensure AML/CFT checks and risk scoring are completed accurately and timely.
Register the Corporate in Core System after internal approval, and ensure all data are captured in internal System is accurate.
Identify and address client needs in coordination with the Business Team; and escalate technical or operational issues as needed.
Maintain custody of physical Documents received at the time of onboarding.
Track onboarding progress and report on conversion timelines and KPIs.
Collaborate with Business, FCC and Product teams to relay client feedback and improve onboarding experience.
Implement process improvements and changes required based on feedback and outcomes from Control Testing and Audits.
Ensure effective follow ups and escalations, both internal and external, in resolving outstanding items and all process and system issues, strictly as per agreed SLAs
Ensure all communication is responded completely, comprehensively and immediately. In cases where response cannot be prepared immediately, suitable holding response is forwarded with reasonable timelines for completion.
Participate in team meetings and ensure implementation of agreed action points.
Attend nominated classroom trainings and complete e-learnings on time.
Risk Management

Engage with the Control Standards responsible person to review samples, clarifications and responses.
To escalate unit’s operational risk issues and losses to Manager. 
Governance

Ensure timely escalation to Senior Management of any exception noticed related to work and environment. 
To always strive to have a positive Voice of Customer

Company Industry

Department / Functional Area

Keywords

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myZoi

https://careers.myzoi.life/jobs/careers/694583000003606665/

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