Operations Executive Giftery.Pro

We are seeking a detail-oriented and proactive Operations Executive to join our team in Dubai. This role is ideal for someone with hands-on experience in KYB (Know Your Business) processes, B2B client support via email and chat, and financial/operational coordination. You will play a critical role in managing KYB onboarding, handling B2B client communications, and acting as a key link between Finance and Customer Support teams, ensuring accuracy, timely follow-up, and smooth operations. A primary focus will be on resolving balance mismatches, missing entries, and incorrect uploads to maintain operational and financial integrity. Key Responsibilities

KYB & Client Onboarding Manage end-to-end KYB processes, ensuring all client documentation is complete, accurate, and compliant. Support onboarding of new B2B clients, including document collection, verification, and follow-ups.
B2B Client Support (Email & Ticketing) Handle client queries via email and chat, maintaining professional and timely communication. Manage and track support tickets, including KYB-related requests, and follow up until full resolution.
Financial Operations & Reconciliation Maintain organized records of contracts, licenses, banking details, and client information. Assist in preparing and updating contracts using standardized templates. Monitor system balances on a daily basis and ensure data accuracy. Check the correctness of data flows and escalate discrepancies when needed. Support monthly partner reconciliations in coordination with the Finance team. Act as a key bridge between Finance and Customer Support, ensuring accuracy, timely follow-up, and smooth operations, with a primary focus on resolving balance mismatches, missing entries, and incorrect uploads to maintain operational and financial integrity.