Operations Manager - Intervention Services Drilling Tools (ISDT) Weatherford International Oil Field Services

Responsibilities:

• Lead execution of all operational activities determining resource requirements (demand); crew utilisation, asset utilisation and inventory management to positively affect EBITDA
• Ensure that the Product Line maintains its strategic focus on the provision of a quality service to customers
• Ensures the organisation is optimally suited to deliver the best job execution with outstanding Service Quality and to systematically evaluate results obtained to further improve products and services. Regularly assess the resources and support required to perform a safe and high-quality job and ensure strict adherence to Service Quality and Safety Standards
• Fosters and leads continuous improvement initiatives to ensure that the internal process within the organisation meet the needs of the business
• Conducts regular customer Service Quality Review meetings in conjunction with sales to ensure our services, products and technical support meet their complete satisfaction
• Ensure customer Statement of Requirements details equipment verification and is translated into client Standard Operating Procedures
• Maintain strong customer relationships, identify customer needs, and ensure alignment with sales on pricing for all bids and quotes; offer solutions, set and manage budgets, and ensure quality of job delivery
• Provide technical support to field staff and customers prior to, during, and post job (briefing and debriefing)
• Drive forward change initiatives which enhance business performance
• Partner with sales in identifying and pursuing new business opportunities within the area
• Oversee the creation of Delivery Tickets and that all End of Well (Job) data is recorded, reviewed and approved
• Review and approve the final job summary in Weatherford Performance Tracking System Maintaining strict adherence to Weatherford s Delivery Ticket Process and implementation and compliance with the usage of FieldFX (where applicable)
• Manage equipment maintenance and modifications to remain in accordance with the latest Technical Manuals
• Assume full P&L responsibility for the Product line, ensuring business objectives are achieved and customer expectations are delivered in compliance with external regulatory requirements and internal policies and standards.