Operations Manager

Client of Salt

We are seeking an experienced and dynamic Operations Manager to join a fast-growing entertainment chain in the UAE, specialising in soft play areas and family entertainment experiences.

This is a key leadership role for someone passionate about operational excellence, team development, and delivering outstanding customer experiences within the entertainment and leisure industry

Key Responsibilities:

Oversee and manage daily operations across multiple locations

Ensure the highest standards of health & safety, service quality, and customer satisfaction

Lead, train, and motivate multi-site operational teams

Monitor and manage budgets, KPIs, and overall business performance

Identify and implement operational improvements and growth strategies

Ensure full compliance with UAE regulations and internal company policies

Drive consistency in brand standards and guest experience across all sites

Handle operational challenges and provide effective, timely solutions

Requirements:

Proven experience in Operations Management within FEC, soft play, attractions, amusement parks, or theme parks

Strong leadership, organisational, and team management skills

Experience managing multi-site operations is highly desirable

Excellent problem-solving and decision-making abilities

Strong communication and stakeholder management skills

Must be based in the UAE with mandatory Dubai experience

What We’re Looking For

A hands-on leader with a proactive and results-driven mindset

Someone who thrives in a fast-paced, customer-focused environment

Passion for creating memorable family entertainment experiences

Ability to scale operations and support business growth