Job Description

Roles & Responsibilities

Location: Dubai, UAE

Function: Operations / Innovation / Third-Party Management

The UK/US Operations & Marketing Support Lead will serve as the central coordination and execution anchor for backend marketing operations, innovation projects, and third-party partner management across UAE, UK, and US business units. The role will drive cross-functional alignment, enable faster project execution, and ensure structured operational support across regions.

This position acts as a single point of contact for innovation and marketing backend initiatives, ensuring process rigor, stakeholder coordination, and seamless delivery across regulatory, supply chain, brand, and partner ecosystems.

Key Responsibilities

Marketing Operations & Backend Support

Provide structured backend operational support to UK and US marketing teams
Coordinate cross-functional workflows across Regulatory, Supply Chain, Procurement, and Brand teams
Ensure timely execution and tracking of marketing and innovation initiatives
Drive process discipline, documentation, and governance across projects
Support backend execution to enable frontline teams to focus on market-facing priorities

Innovation & NPD Project Management

Lead and manage New Product Development (NPD) and innovation projects across categories
Coordinate end-to-end project workflows from concept to commercialization support
Facilitate innovation exchange and best practice sharing across UAE, MENA, UK, and US businesses
Track project milestones, dependencies, and risk areas
Ensure alignment between brand, technical, regulatory, and supply chain requirements

Third-Party (3P) Partner Management

Identify, evaluate, and onboard suitable third-party partners
Manage and strengthen third-party ecosystem relationships
Coordinate deliverables and performance tracking for 3P partners
Ensure compliance with company standards and operational expectations
Act as the interface between internal teams and external partners

Cross-Regional Coordination

Act as central liaison between UAE hub and UK/US brand and operations teams
Enable structured communication and coordination across regions
Support knowledge transfer and best practice adoption across markets
Align cross-market project execution standards

Single Point of Contact Ownership

Serve as SPOC for assigned operations and marketing support projects
Ensure clarity, accountability, and response speed across stakeholders
Provide regular project status updates and escalation visibility
Reduce coordination gaps and onboarding risk through process continuity

Desired Candidate Profile

Required Experience & Background

8+ years experience in Marketing Operations, Innovation, NPD, or Third-Party Management
Proven experience managing NPD and innovation projects across categories
Strong experience working with third-party/vendor ecosystems
Demonstrated cross-functional coordination with Regulatory and Supply Chain teams
Prior experience in FMCG / Consumer Goods preferred
Experience in leading FMCG organizations preferred
Experience supporting multi-market or regional projects is an advantage

Core Skills & Competencies

Strong project and program management capability
Cross-functional stakeholder coordination
Third-party partner evaluation and management
Marketing backend operations knowledge
Innovation & NPD workflow management
Process orientation and governance mindset
High ownership and accountability
Strong communication and collaboration skills
Ability to operate across regions and time zones
Problem solving and execution rigor

Operations & Marketing Lead Client of NicheHR Global

Operations & Marketing Lead
Client of NicheHR Global