Operations Senior Manager Miral

Job Scope:

• Supervise and evaluate Operations team
• Manage colleagues to include their on and off the job training, daily attendance, grooming, coaching, appraisals and personal development plans
• Recruit efficient colleagues, develop and train them for future leaders
• Ensure that all colleagues are effectively multi-skill and cross trained to support fluctuating business needs at all locations
• Openly communicate appropriate and useful information through various channels to include department meetings and briefings
• Ensure department policies, procedures and performance standards are being implemented and maintained through their area
• Review departmental policies, procedures and performances standards to ensure these are up to date, correct and purpose changes as appropriate to ensure high levels of customer services
• Review departmental health & safety documents on a timely basis
• Review accuracy of checklists and records completed in their area and analyze as needed
• Work with management colleagues to establish department budget and set yearly goals to achieve maximum sales and net revenue
• Develop strategies for the efficient use of staff within and between departments
• Coordinate any inventory/stock take activities required in the area ensuring sufficient stock always remains on hand and reducing stock loss/wastage
• To generate financial and attendance reports as required for daily, weekly, monthly and yearly periods using MS Excel and BOS ticketing systems
• Lead and contribute to meetings and presentations as required
• Develop and maintain effective working relationships with colleagues, partners & third party stakeholders
• Working closely with other departments to coordinate promotions that increase attendance
• To contribute to company KPI s and objectives by contributing guest service information, recommendations to strategic plans and reviews
• To monitor accuracy in external & internal audits
• Assure compliance with all contracts and agreements
• Identify financial and operational opportunities which will maximize profit and efficiency for the business
• Assist in planning all future operations that might need to meet the anticipated increased attendance growth
• Implement strategies to maintain, improve guest satisfaction survey, happiness survey and mystery shopper
• Implement strategies to improve operational systems
• Prepare the annual operating and capital budget
• Produce a monthly status report for KPI s
• Ensure that all Operation department colleagues provide the best possible services to the guest
• Identify trends managing passive income streams and make recommendations for improvement
• Handle any routed guest complaints, take corrective action and route related communications to appropriate colleagues
• Ensure that corrective action is taken where discrepancies are found in the business
• Participate in daily operations alongside their colleagues setting a positive example
• Foster a harmonious atmosphere among colleagues in their area and brings team members together through team activities
• To complete any additional tasks provided by the line manager
• Participate in the duty manager program
• Assist in other Departments when Needed e.g. Guest Services/Retail.