Operations Specialist Justlife.com

Take over a key role as an Operations Specialist in the Customer Experience department and be a part of this exciting adventure of never-ending growth and success.
What we expect from you:
• Respond to partner queries via Freshdesk in a clear, professional manner, following internal SOPs and within defined timelines
• Categorize and prioritize incoming tickets based on urgency, impact, and issue type
• Coordinate with internal teams including Operations, Scheduling, Logistics, and QA to ensure timely resolution of partner issues
• Maintain detailed, accurate ticket documentation to ensure visibility and continuity
• Escalate complex, unclear, or high-impact cases to senior team members with appropriate context and urgency
• Monitor personal queue to ensure SLA targets for response and resolution are consistently met
• Track recurring issues and flag patterns to support process improvement and cross-team alignment
• Collaborate with departments such as Training, Finance, Customer Support, and Product to route or follow up on specific cases affecting partner operations
What we are looking for:
• 1 2 years of experience in a coordination, customer support, or operational role
• Strong written English communication skills with the ability to communicate clearly and professionally
• Familiarity with digital tools such as Freshdesk, Google Sheets, CRM systems, or similar platforms
• High attention to detail and consistency in following structured processes or SOPs
• Demonstrated ability to prioritize tasks, manage time effectively, and stay organized under pressure
• Professional, service-oriented mindset with a strong sense of accountability
• Experience working in high-volume or fast-paced environments is a plus
• Familiarity with ticketing tools, basic reporting, or partner/vendor management is a plus
• Empathy, patience, and a collaborative attitude when working with partners and internal teams

We care about you
• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.
We improve you
• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.
We recognize you
• Ignition of the hero in you through our JustHeroes Reward and Recognition Program.
• Availability of company discounts and gift vouchers.
• A bonus for every successful Employee Referral.