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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
In this role, you will:
- Communicating with clients through various channels providing product and service information and resolving product and service problems.
- Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Processing contracts and legal documents.
- Keeping record of customer interactions, transactions, comments and complaints.
- Ensure customer satisfaction and provide professional customer support.
- A minimum of secondary education
- Preferably Undergraduate in business
- At least 1-2 years of experience in a Customer Support role
- Knowledge of ticketing systems and Customer support practices
- Excellent verbal and written communication skills
- Strong organization skills
- Problem-solving and multi-tasking skills
- Patient
- Flexible
- Enthusiastic
- Empathy/Compassion
- A fast paced, high performing team.
- Multicultural environment with over 50 different nationalities
- Competitive Tax-free Salary
- Comprehensive Health insurance
- Annual Air Ticket Allowance
- Employee discounts at multiple vendors across the emirates
- Rewards & Recognitions
- Learning & Development
Desired Candidate Profile
Company Industry
Department / Functional Area
Keywords
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